日本amazon的驗證問題 - 信用卡

今天在日本amazon使用郵局VISA購買了商品，但訂單卻被取消了，
隨後amazon寄來一封信告訴我無法驗證我的卡片，要我傳真資料或
回信附上電子帳單的檔案，內容要有卡片相關的地址電話和姓名。

但有疑問的是，郵局VISA是直接寄給我電子帳單對帳，但上面並沒
有地址等資料，所以我回信是直接附上檔案即可還是要在信件中補
上自己的地址等資料？而郵局的電子帳單PDF必須要輸入密碼才能開
啟，是不是需要另外把PDF的內容擷取成影像檔？另外地址和amazon
上所填的不同也沒關係嗎？(amazon上的是轉送用的地址)

以下附上amazon的回信：

Greetings from Amazon.co.jp.

Unfortunately, we are currently unable to process order
; we were not able to verify the billing information
associated with your credit card.

At your earliest convenience, please fax us a copy of a recent credit card
billing statement to our office in Japan (Domestic:
0120-996-300/International: +81-3-6367-4007), confirming the name, address,
and telephone number associated with the card. Please also make sure to write
down the following information on the statement;

- Your e-mail address:
- Order ID:

If you have set up paperless billing with your bank, your online statement is
also accepted as a proof. Simply reply to this email with a PDF/JPEG
attachment including the card holder's name, address, and phone number, and
we will resume the verification process.

*******************Note********************
Your Amazon.co.jp account and order have been placed on hold. You will not be
able to access your order information online. Please do not place any more
new orders or open new accounts. We will process your order as soon as
billing information has been verified.
*******************************************

Please don't hesitate to contact us should you have any questions, and thank
you for your interest in shopping at Amazon.co.jp.


Sincerely,

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「最後には...どうか、幸せな記憶を。」

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