人情保 - 保險
By Thomas
at 2011-08-10T22:39
at 2011-08-10T22:39
Table of Contents
嗯...
其實太快識別問題,人家也難以至信。
還是應該順著保戶的意象走呢?
就變成我要想一下用科學歸納後的處理程序走呢?
畢竟這歸納後的客戶反應是站在客戶立場的角度展現層層解決較舒服的程序
也就是說
像我
注意企業架構流程能夠馬上識別哪個環節錯;再加上法律外部保護
所以我反應不會很大。能知道自己即將要做的危機處理
那保戶大概就會比較感性在服務、心態的觀點上。
以及到底有沒有效的問題
就像交易流程有缺失帶來的不安全感;因為一旦感到不安全感
你看,我的危機處理流程。馬上被一個個質疑
但是我仍是很一個個環節的講為何會有效
沒效帶來的罰則還是對保戶有效。
不管怎麼說,專業形象的誕生就是直接在這不安全感的心所發出的另外一面
思維程序。也給處理帶來兩條不同的路。
話說回來,其實我也沒主動找認識的人保。畢竟保險被唱衰成這樣
給陌生業務員提供服務的,效益當然是比較照著以人性為依歸的服務走
畢竟,你們沒甚麼關係。我這樣利用你,你也願為錢屈膝比較不用考慮
你可不可憐。
但是為何說這邊人情保形成的危害呢?
因為,除了人情保本來形成的腐爛空間。但是就我的情況
因為朋友也有自己的考量所以綜合各家競爭無論以朋友角度或是效益角度
商品還是最重要的。所以雖然有緣故保戶但是還是很分明的
純粹選商品
這位保戶是直接以看來的人情保的意識形態來講一切的
開始用別家比較
我說了,你覺得那家好就去那家這樣很理性的建議 也會被當成感性的氣話
所以,說人情保的危害是再說這方面的而不是帶來的商品腐爛
況且,人情嘛~
我比較屬於被宰割的,相較於人情推銷某東西。所以深深知道這方面的危害
只是講到情景主體就會往那思維走
認識的不是認識的;而是客戶與員工之間
當然我反人情保不是說走向拒絕人情保那樣
畢竟帶來的規矩會讓自然行為很跛腳
所以我才挑個性和得來的
但是,又被抱怨玩在一起不講保險? 講了馬上又叫人不要推銷保險
真是奇怪呀~
--
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保險
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