香港購物中了DCC - 信用卡
By Jake
at 2017-06-20T10:18
at 2017-06-20T10:18
Table of Contents
去香港的時候購物刷卡,
店員問我要刷港幣還是台幣,
在這裡逛久了都知道DCC很貴,我就說要選港幣,
店員就在港幣的地方打了X,
簽單上也有一行字寫著「Mark[X] Transaction Currency」
回來用元大網銀查,
發現出帳是台幣,
金額與簽單上的台幣價格一樣,
打電話進去客服申訴,
傳真單據之後,
客服打來「你自己把港幣打叉,是自選台幣啊!」
我跟他說,有跟店員說要選港幣,
也確認過,而且香港是打X不是打勾,
客服說那就幫我列爭議款,要90天的處理期間。
我明明有勾暫不付款,
結果收到帳單,那筆兩萬多的金額還是出帳了。
又打進客服問,
客服說,之前的處理結果的紀錄,是寫「客戶自己把港幣打叉,
自己選擇台幣結帳。」
我在本版爬文,把之前有提到香港是打X的推文整篇寄過去,
請客服轉給承辦人員,希望有救。
--
店員問我要刷港幣還是台幣,
在這裡逛久了都知道DCC很貴,我就說要選港幣,
店員就在港幣的地方打了X,
簽單上也有一行字寫著「Mark[X] Transaction Currency」
回來用元大網銀查,
發現出帳是台幣,
金額與簽單上的台幣價格一樣,
打電話進去客服申訴,
傳真單據之後,
客服打來「你自己把港幣打叉,是自選台幣啊!」
我跟他說,有跟店員說要選港幣,
也確認過,而且香港是打X不是打勾,
客服說那就幫我列爭議款,要90天的處理期間。
我明明有勾暫不付款,
結果收到帳單,那筆兩萬多的金額還是出帳了。
又打進客服問,
客服說,之前的處理結果的紀錄,是寫「客戶自己把港幣打叉,
自己選擇台幣結帳。」
我在本版爬文,把之前有提到香港是打X的推文整篇寄過去,
請客服轉給承辦人員,希望有救。
--
Tags:
信用卡
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