花旗被盜刷後的致電客服溝通過程 - 信用卡

By Lydia
at 2016-11-18T22:21
at 2016-11-18T22:21
Table of Contents
熱騰騰的剛出爐的狀況,就KEY下來給大家參考一下
剛剛收EMAIL發現花旗寄了帳單過來,裡面冒出5筆ITUNES.COM的海外交易
10/26,10/28,10/30,11/01,11/03,總共被刷了15205NTD
(我該慶幸自己的額度不高嗎?XD)
但我的手機都是ANDROID系統,怎麼也不可能去ITUNES消費
才發現這就是傳說中的盜刷。我終於也碰到傳刷中的盜刷了!(握拳!!)
馬上打0800去反應,客服小姐態度不錯,先把這期帳單金額全數列為爭議款項
接著立刻幫我把卡掛失&播放掛失須知,聽完後再寄查帳授權書讓我自行列印填寫再回傳
據客服小姐的說法,只要在該期帳單時發現,然後由盜刷日起算的60天內反映的話
都可以列為爭議款項給銀行去處理
然後花旗那邊沒有提供所謂的消費簡訊通知,難怪犯人可以盜刷得那麼開心-_-;;
最後說會再寄一張新卡過來給我這樣。
整個流程扣掉等待時間大概5分鐘就搞定。
再來就是等週一拍照再將查帳授權書傳回給花旗去處理即可
希望整件事情可以就此落幕^^;;
--
剛剛收EMAIL發現花旗寄了帳單過來,裡面冒出5筆ITUNES.COM的海外交易
10/26,10/28,10/30,11/01,11/03,總共被刷了15205NTD
(我該慶幸自己的額度不高嗎?XD)
但我的手機都是ANDROID系統,怎麼也不可能去ITUNES消費
才發現這就是傳說中的盜刷。我終於也碰到傳刷中的盜刷了!(握拳!!)
馬上打0800去反應,客服小姐態度不錯,先把這期帳單金額全數列為爭議款項
接著立刻幫我把卡掛失&播放掛失須知,聽完後再寄查帳授權書讓我自行列印填寫再回傳
據客服小姐的說法,只要在該期帳單時發現,然後由盜刷日起算的60天內反映的話
都可以列為爭議款項給銀行去處理
然後花旗那邊沒有提供所謂的消費簡訊通知,難怪犯人可以盜刷得那麼開心-_-;;
最後說會再寄一張新卡過來給我這樣。
整個流程扣掉等待時間大概5分鐘就搞定。
再來就是等週一拍照再將查帳授權書傳回給花旗去處理即可
希望整件事情可以就此落幕^^;;
--
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