理賠相關問題詢問 - 保險
By Sarah
at 2020-11-06T19:42
at 2020-11-06T19:42
Table of Contents
小弟我今年05月重大傷病,因此申請全球人壽理賠
05月底送出審核,因投保滿2年,開始一系列的審核。
直到10月底看到系統已經顯示結案日10/31,業務員也告知病例調查結束,應該告一段落
了。
但因為理賠金尚未入帳,登入系統查看,發現結案日期不見了!
打客服詢問,理賠人員回電說明這個案件尚未結案,須送台北總公司審核...
想請問各位大大這樣的理賠流程是合理的嗎?
詢問業務人員也只是請我再等等
--
05月底送出審核,因投保滿2年,開始一系列的審核。
直到10月底看到系統已經顯示結案日10/31,業務員也告知病例調查結束,應該告一段落
了。
但因為理賠金尚未入帳,登入系統查看,發現結案日期不見了!
打客服詢問,理賠人員回電說明這個案件尚未結案,須送台北總公司審核...
想請問各位大大這樣的理賠流程是合理的嗎?
詢問業務人員也只是請我再等等
--
Tags:
保險
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