擁有一張花旗卡,考驗你的EQ - 信用卡
![Ula avatar](/img/cat2.jpg)
By Ula
at 2021-10-18T12:26
at 2021-10-18T12:26
Table of Contents
雖然辦了好幾年
不過幾個月前開始出現忘繳款
或是重複繳款的情況
(可能是因為卡變多了)
拿花旗APP交易紀錄給銀行工作的朋友
也看不懂到底是溢繳還是未繳
用手機打去客服問
就只有你花旗自創打客服要收簡訊
然後再輸入簡訊碼
一通電話基本五分鐘~十分鐘
想辦理直接從銀行扣繳
卻要自己付郵資
(當時剛好有其他銀行開戶&投資平台開戶
附回郵是基本的 甚至有的會專門派車來取件
就只有花旗要自己付郵資)
再加上去官網留言都只回信箱不回電
而且回的文不對題
一怒之下 六七月就電話申請剪卡
申請當時 客服沒什麼反應就說好
當時還覺得奇怪 一般不是都會說一堆話勸你不要剪
不過想說算了 不要囉嗦對我也好
後來我順便問了一下溢繳的事就結束通話
申請剪卡後過不久有收到一次帳單
想說通常都有最後一筆繳費是正常
但再過了一個月還是收到帳單
再怒之下 就去留言說
「已經申請剪卡為什麼還收到帳單
請來電說明 不然就投訴金管會」
這樣留言之後就收到來電了
對方解釋說 聽取上次錄音後
因為我詢問溢繳的事
認為我還沒有要剪卡的意思(????)
現在馬上幫我辦理剪卡
原本想說就這樣結束了
上禮拜又收到繳費簡訊
點進去連結 要我上官網登錄
但是我APP跟官網都登不進去
(應該是剪卡後帳號被刪掉了)
連帳單金額跟條碼都沒有
要我怎麼繳?
然後我又去留言了
結果依舊只有文不對題的回信
最後我還是打了金管會
有想辦花旗的 請三思
--
不過幾個月前開始出現忘繳款
或是重複繳款的情況
(可能是因為卡變多了)
拿花旗APP交易紀錄給銀行工作的朋友
也看不懂到底是溢繳還是未繳
用手機打去客服問
就只有你花旗自創打客服要收簡訊
然後再輸入簡訊碼
一通電話基本五分鐘~十分鐘
想辦理直接從銀行扣繳
卻要自己付郵資
(當時剛好有其他銀行開戶&投資平台開戶
附回郵是基本的 甚至有的會專門派車來取件
就只有花旗要自己付郵資)
再加上去官網留言都只回信箱不回電
而且回的文不對題
一怒之下 六七月就電話申請剪卡
申請當時 客服沒什麼反應就說好
當時還覺得奇怪 一般不是都會說一堆話勸你不要剪
不過想說算了 不要囉嗦對我也好
後來我順便問了一下溢繳的事就結束通話
申請剪卡後過不久有收到一次帳單
想說通常都有最後一筆繳費是正常
但再過了一個月還是收到帳單
再怒之下 就去留言說
「已經申請剪卡為什麼還收到帳單
請來電說明 不然就投訴金管會」
這樣留言之後就收到來電了
對方解釋說 聽取上次錄音後
因為我詢問溢繳的事
認為我還沒有要剪卡的意思(????)
現在馬上幫我辦理剪卡
原本想說就這樣結束了
上禮拜又收到繳費簡訊
點進去連結 要我上官網登錄
但是我APP跟官網都登不進去
(應該是剪卡後帳號被刪掉了)
連帳單金額跟條碼都沒有
要我怎麼繳?
然後我又去留言了
結果依舊只有文不對題的回信
最後我還是打了金管會
有想辦花旗的 請三思
--
Tags:
信用卡
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