店家優惠產品拒絕使用街口 - 行動支付

By Cara
at 2018-12-09T15:35
at 2018-12-09T15:35
Table of Contents
剛剛因為得到罐頭回覆,所以再次致電街口。街口表示他們有給店家裁量權
(還在確認是不是「合約中沒有限制任何情形都一定要讓消費者使用街口」,還是「合約
中直接給予店家裁量權」)
更說現場的活動(如第二杯半價或是買一送一等),都是店家自行規範活動限制,所以他
們無法管店家限制消費不能用街口,他們只能做輔導,但沒辦法讓店家一定要讓消費者使
用街口。
不論街口到底有沒有在合約中給店家絕對裁量權,還是是店家自己因為合約沒有註明就自
行限制消費者的付款方式,店家這樣就是將街口視為一個「優惠」,所以優惠不得併用。
街口APP上,店家資訊上根本沒有註明優惠產品不能用街口付款,到現場才發現不能用,
只說「我們在臉書上有告知」。所以我們是使用臉書付款,還是用街口APP付款?
我也不是不願意付現,也不是沒有可能購買沒有優惠的產品,只是店家既然已經簽約了,
憑什麼限制消費者不能用哪種付款方式?到現場才被告知,感受真的非常糟糕!
如果街口讓店家對於付款品項保有裁量權,那乾脆讓店家註明只有特定品項可以用街口支
付,所以消費者買其他品項時,不能用街口支付,反正這樣做也是符合合約的不是嗎?因
為不是全部情形都不能用街口啊。
更別說,就算完全不開放使用街口,街口也沒有實質動作不是嗎?只會說他們會去輔導店
家,但根本沒有強制力。
街口在簽約時竟然沒有強制力,然後讓店家繼續掛街口的名,吸引想要行動支付的消費者
進去浪費時間,這個金管會有辦法管嗎?
--
(還在確認是不是「合約中沒有限制任何情形都一定要讓消費者使用街口」,還是「合約
中直接給予店家裁量權」)
更說現場的活動(如第二杯半價或是買一送一等),都是店家自行規範活動限制,所以他
們無法管店家限制消費不能用街口,他們只能做輔導,但沒辦法讓店家一定要讓消費者使
用街口。
不論街口到底有沒有在合約中給店家絕對裁量權,還是是店家自己因為合約沒有註明就自
行限制消費者的付款方式,店家這樣就是將街口視為一個「優惠」,所以優惠不得併用。
街口APP上,店家資訊上根本沒有註明優惠產品不能用街口付款,到現場才發現不能用,
只說「我們在臉書上有告知」。所以我們是使用臉書付款,還是用街口APP付款?
我也不是不願意付現,也不是沒有可能購買沒有優惠的產品,只是店家既然已經簽約了,
憑什麼限制消費者不能用哪種付款方式?到現場才被告知,感受真的非常糟糕!
如果街口讓店家對於付款品項保有裁量權,那乾脆讓店家註明只有特定品項可以用街口支
付,所以消費者買其他品項時,不能用街口支付,反正這樣做也是符合合約的不是嗎?因
為不是全部情形都不能用街口啊。
更別說,就算完全不開放使用街口,街口也沒有實質動作不是嗎?只會說他們會去輔導店
家,但根本沒有強制力。
街口在簽約時竟然沒有強制力,然後讓店家繼續掛街口的名,吸引想要行動支付的消費者
進去浪費時間,這個金管會有辦法管嗎?
--
Tags:
行動支付
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