定存到期被改活存 婦控台銀 - 銀行
By Eartha
at 2012-05-31T16:48
at 2012-05-31T16:48
Table of Contents
Ref. http://money.udn.com/wealth/storypage.jsp?f_ART_ID=265315
定存到期被改活存 婦控台銀
不滿沒書面通知…
2012/05/31【聯合報/記者魯永明/嘉義報導】
嘉義市李姓國小女老師向聯合報投訴,92年6月在台銀嘉義分行存2張定存單,合計百餘萬
元,原以為到期自動續存,豈料上月才發現3年前到期後被改為活期存款,銀行也未書面
通知,她質問承辦行員,對方表示「定存到期不辦續存列為呆帳,再續存利息打折」,讓
她氣結,批銀行硬拗,造成她利息損失,要求銀行道歉並補計利息續存。
「我們會檢討通知方法,並補計利息給李姓客戶!」台銀嘉義分行襄理黃榮基說,當初定
存到期,承辦行員曾以電話通知,由李姓客戶母親接聽,沒想到李母今年初過世,未轉告
女兒,造成誤會;依台銀定存規定,定存到期自動續存5次後,通知客戶不辦續存,列入
銀行「懸帳」。
黃榮基說,已通知李姓客戶6月3日到期續辦定存,先前定存到期日的利息會補計,當初李
姓客戶選擇5年自動續存,固定年利率1.55%,他對李姓客戶「歹勢」,會檢討定存到期
通知方法,避免爭議。
--
定存到期被改活存 婦控台銀
不滿沒書面通知…
2012/05/31【聯合報/記者魯永明/嘉義報導】
嘉義市李姓國小女老師向聯合報投訴,92年6月在台銀嘉義分行存2張定存單,合計百餘萬
元,原以為到期自動續存,豈料上月才發現3年前到期後被改為活期存款,銀行也未書面
通知,她質問承辦行員,對方表示「定存到期不辦續存列為呆帳,再續存利息打折」,讓
她氣結,批銀行硬拗,造成她利息損失,要求銀行道歉並補計利息續存。
「我們會檢討通知方法,並補計利息給李姓客戶!」台銀嘉義分行襄理黃榮基說,當初定
存到期,承辦行員曾以電話通知,由李姓客戶母親接聽,沒想到李母今年初過世,未轉告
女兒,造成誤會;依台銀定存規定,定存到期自動續存5次後,通知客戶不辦續存,列入
銀行「懸帳」。
黃榮基說,已通知李姓客戶6月3日到期續辦定存,先前定存到期日的利息會補計,當初李
姓客戶選擇5年自動續存,固定年利率1.55%,他對李姓客戶「歹勢」,會檢討定存到期
通知方法,避免爭議。
--
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