奇妙的信用卡簽單糾紛 - 信用卡
By Rae
at 2014-07-03T23:28
at 2014-07-03T23:28
Table of Contents
最近碰到一個刷卡糾紛, 想問問看有沒有人有相同的經驗?
我去某一知名商店購物, 刷卡的時候店員搞錯金額了, 誤刷3000, 當場發現就再刷退
刷退完之後, 再刷正常的金額2000, 購物完成
所以整個事情是:
A. 刷3000 , 我有拿到3000簽單
B. 刷退3000, 我有拿到-3000簽單
C. 刷2000, 我有拿到2000簽單
這類事情其實還不會少見, 相信各位讀者應該都有碰過
我也不以為意就是了
-----------------------------------------------------
時間就這樣子快轉了兩三週, 到了最近銀行突然打電話找我
銀行告知我說, 信用卡刷卡金額有誤, 店家要求消費者主動聯絡
我問銀行, 問題是什麼?
銀行說, 店家拒絕透露, 只叫我主動聯絡店家, 是有關於上面的三筆消費的
啥? 這麼單純的刷卡會有什麼問題?
銀行說, 從帳面上看起來, 只有看到 2000 及-3000, 沒有第一筆的3000 (刷錯的那筆)
我問銀行, 為什麼會沒有第一筆的3000? 銀行客服說, 第一筆刷卡失敗, 所以沒有記錄
如果刷卡失敗, 那... 我手上和店家手上的簽單是怎麼來的哩 ??? 還是銀行自己出錯?
*** 我的第一個問題是 : 如果今天碰到刷卡失敗, 刷卡機也還是會印出簽單嗎?? ***
那以後我要怎麼相信刷卡有沒有成功呢? 總不能每次刷卡完立刻都要打給客服確認吧?
這真的是太離譜了!
-----------------------------------------------------
另外就是, 銀行什麼都不說, 就叫我打給店家
以消費者的角度來看, 我手上有三張簽單 (上面的A+B+C), 不就是一切的證據嗎?
我為什麼要打給店家? 我做錯了什麼? 店家沒有請款是我的錯?
銀行都不用負責的嗎? 刷卡有誤現在看起來是我這個消費者的問題??
*** 我的第二個問題是, 碰到這樣子的狀況, 消費者會有責任嗎? ***
文有點長, 謝謝大家耐心的閱讀, 也希望大家不要碰到像我這樣子奇怪的事件
謝謝大家
--
我去某一知名商店購物, 刷卡的時候店員搞錯金額了, 誤刷3000, 當場發現就再刷退
刷退完之後, 再刷正常的金額2000, 購物完成
所以整個事情是:
A. 刷3000 , 我有拿到3000簽單
B. 刷退3000, 我有拿到-3000簽單
C. 刷2000, 我有拿到2000簽單
這類事情其實還不會少見, 相信各位讀者應該都有碰過
我也不以為意就是了
-----------------------------------------------------
時間就這樣子快轉了兩三週, 到了最近銀行突然打電話找我
銀行告知我說, 信用卡刷卡金額有誤, 店家要求消費者主動聯絡
我問銀行, 問題是什麼?
銀行說, 店家拒絕透露, 只叫我主動聯絡店家, 是有關於上面的三筆消費的
啥? 這麼單純的刷卡會有什麼問題?
銀行說, 從帳面上看起來, 只有看到 2000 及-3000, 沒有第一筆的3000 (刷錯的那筆)
我問銀行, 為什麼會沒有第一筆的3000? 銀行客服說, 第一筆刷卡失敗, 所以沒有記錄
如果刷卡失敗, 那... 我手上和店家手上的簽單是怎麼來的哩 ??? 還是銀行自己出錯?
*** 我的第一個問題是 : 如果今天碰到刷卡失敗, 刷卡機也還是會印出簽單嗎?? ***
那以後我要怎麼相信刷卡有沒有成功呢? 總不能每次刷卡完立刻都要打給客服確認吧?
這真的是太離譜了!
-----------------------------------------------------
另外就是, 銀行什麼都不說, 就叫我打給店家
以消費者的角度來看, 我手上有三張簽單 (上面的A+B+C), 不就是一切的證據嗎?
我為什麼要打給店家? 我做錯了什麼? 店家沒有請款是我的錯?
銀行都不用負責的嗎? 刷卡有誤現在看起來是我這個消費者的問題??
*** 我的第二個問題是, 碰到這樣子的狀況, 消費者會有責任嗎? ***
文有點長, 謝謝大家耐心的閱讀, 也希望大家不要碰到像我這樣子奇怪的事件
謝謝大家
--
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信用卡
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