國泰世華當機補償出爐 民眾這5天ATM跨行 - 銀行

By Gary
at 2022-10-11T18:20
at 2022-10-11T18:20
Table of Contents
Ref. https://udn.com/news/story/7239/6678530
國泰世華當機補償出爐 民眾這5天ATM跨行交易6次免費
2022-10-11 17:59 聯合報/記者戴瑞瑤/台北即時報導
國泰世華銀行10月8日發生系統大當機,不只造成網銀、行動網銀APP當機,ATM也無法領
錢,所有國泰世華卡友無法刷卡,更影響好市多(Costco)、全聯等店家收單結帳,在金
管會要求提補償方案後,今晚補償3方案出爐。其中針對所有民眾,在10月12日至16日期
間,用國泰世華銀行ATM進行跨行轉帳、提款,有6次免手續費。
國泰世華銀表示針對這次當機事件,今提出3項補償方案:第一,無論是否為國泰世華銀
行的客戶,只要於10月12日至16日期間,使用國泰世華銀行ATM進行國內「跨行台幣轉帳
」及「跨行台幣提款」交易的民眾,都提供6次免收跨行轉帳、提款手續費,會採事後返
還入帳。
第二,針對10月8日當天上午10時到下午3時,於好市多賣場進行結帳的國泰世華Costco聯
名卡友,就前開時段內的交易金額,含刷卡交易及現金交易,多利金回饋由1%提高為3%。
第三,10月8日當天採用國泰世華銀收單服務的商家,10月15日提供卡收單手續費減免優
惠。
國泰世華銀行表示,內湖資訊中心大樓10月8日上午進行電力維護工程,但工程進行一段
時間後,上午10時57分起ATM、網銀、網銀App及信用卡等相關服務出現延誤,到下午1時
25分陸續恢復相關交易,下午3時25分所有服務均恢復正常運作。
國泰世華銀行指出,與施工廠商訂有合約,將規定進行設備保養及定期維護,事件發生後
,已偕同機電專家啟動調查,將針對機電系統及備援措施進行強化,並針對廠商責任做追
究,將於原因釐清後依約辦理。
國泰世華銀表示,會深切檢討,提出積極改善計畫進行自我檢視與要求,並再次向因本次
事件造成不便的客戶及社會大眾,致上最深歉意。
https://uc.udn.com.tw/photo/2022/10/11/realtime/18956628.jpg
國泰世華銀行8日發生系統大當機,今提出3項補償方案,圖為國泰世華銀新店分行外觀。
記者潘俊宏/攝影
https://uc.udn.com.tw/photo/2022/10/11/realtime/18956627.jpg
國泰世華銀行系統8日故障,連帶導致美式賣場只能用現金結帳,消費者大排長龍。
記者林澔一/攝影
--
一如既往的補償方式,好像看到習慣了!?
--
國泰世華當機補償出爐 民眾這5天ATM跨行交易6次免費
2022-10-11 17:59 聯合報/記者戴瑞瑤/台北即時報導
國泰世華銀行10月8日發生系統大當機,不只造成網銀、行動網銀APP當機,ATM也無法領
錢,所有國泰世華卡友無法刷卡,更影響好市多(Costco)、全聯等店家收單結帳,在金
管會要求提補償方案後,今晚補償3方案出爐。其中針對所有民眾,在10月12日至16日期
間,用國泰世華銀行ATM進行跨行轉帳、提款,有6次免手續費。
國泰世華銀表示針對這次當機事件,今提出3項補償方案:第一,無論是否為國泰世華銀
行的客戶,只要於10月12日至16日期間,使用國泰世華銀行ATM進行國內「跨行台幣轉帳
」及「跨行台幣提款」交易的民眾,都提供6次免收跨行轉帳、提款手續費,會採事後返
還入帳。
第二,針對10月8日當天上午10時到下午3時,於好市多賣場進行結帳的國泰世華Costco聯
名卡友,就前開時段內的交易金額,含刷卡交易及現金交易,多利金回饋由1%提高為3%。
第三,10月8日當天採用國泰世華銀收單服務的商家,10月15日提供卡收單手續費減免優
惠。
國泰世華銀行表示,內湖資訊中心大樓10月8日上午進行電力維護工程,但工程進行一段
時間後,上午10時57分起ATM、網銀、網銀App及信用卡等相關服務出現延誤,到下午1時
25分陸續恢復相關交易,下午3時25分所有服務均恢復正常運作。
國泰世華銀行指出,與施工廠商訂有合約,將規定進行設備保養及定期維護,事件發生後
,已偕同機電專家啟動調查,將針對機電系統及備援措施進行強化,並針對廠商責任做追
究,將於原因釐清後依約辦理。
國泰世華銀表示,會深切檢討,提出積極改善計畫進行自我檢視與要求,並再次向因本次
事件造成不便的客戶及社會大眾,致上最深歉意。
https://uc.udn.com.tw/photo/2022/10/11/realtime/18956628.jpg

記者潘俊宏/攝影
https://uc.udn.com.tw/photo/2022/10/11/realtime/18956627.jpg

記者林澔一/攝影
--
一如既往的補償方式,好像看到習慣了!?
--
Tags:
銀行
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