台新剪卡傻眼歷程 - 信用卡

By Irma
at 2023-02-16T11:54
at 2023-02-16T11:54
Table of Contents
剪卡卡片:燦坤聯名卡
最近辦剪卡+換卡有對台新銀行傻眼到,本版首PO就獻給台新了。
小弟持有燦坤卡應該十年了,一兩年前卡片感應失效換發過,最近又失效了,想說也沒啥
在用乾脆剪掉,然後就是一連串對台新傻眼的開始。
首先來的是客服打不進去大法,我大概嘗試了一週,把所有分機都試過了,連海外緊急服
務都照樣打不進去,只好抽空到分行辦理,實在很不便利啊…
櫃檯幫打客服接通之後,客服嘗試慰留一下被我婉拒,就接著幫我轉給信用卡專員。
信用卡專員態度很好得持續慰留大法,也主動提到我持卡十年了,停掉很可惜…云云。
我開始描述停卡動機,其中包含才換發沒多久感應功能又出問題。
此時專員講了一段我頭一次聽到的說法(可能是我孤陋寡聞?)。
關於感應功能的問題,他說他看我原持有的卡片是白金卡,因為我已經是老客戶,這次可
以幫我換成鈦金卡,感應功能就不會這麼常出狀況,因為卡片升級了。(我心裡OS: WTF?
這是認真的嗎?)
但總之他態度誠懇,在一波勸說下,我決定停掉燦坤卡並換別張卡用用,專員也立刻協助
推薦跟辦理,並再次提到,因為往來已久紀錄正常,這張新卡很快就會下來,我填填基本
資料即可。
原以為事情就此完結,還懷著期待等新卡來到,殊不知一週後只收到簡訊說我辦卡資料不
全要我再去補件。雖然不是每家銀行都一樣,但之前在別家辦類似的換卡業務都沒遇過這
情形。
現在我已經鐵了心不會再續辦台新卡了,雖然不是什麼大客戶對台新不痛不養,但台新你
也不用這樣對待中規中矩的老客戶吧,整個體驗非常不好。
--
最近辦剪卡+換卡有對台新銀行傻眼到,本版首PO就獻給台新了。
小弟持有燦坤卡應該十年了,一兩年前卡片感應失效換發過,最近又失效了,想說也沒啥
在用乾脆剪掉,然後就是一連串對台新傻眼的開始。
首先來的是客服打不進去大法,我大概嘗試了一週,把所有分機都試過了,連海外緊急服
務都照樣打不進去,只好抽空到分行辦理,實在很不便利啊…
櫃檯幫打客服接通之後,客服嘗試慰留一下被我婉拒,就接著幫我轉給信用卡專員。
信用卡專員態度很好得持續慰留大法,也主動提到我持卡十年了,停掉很可惜…云云。
我開始描述停卡動機,其中包含才換發沒多久感應功能又出問題。
此時專員講了一段我頭一次聽到的說法(可能是我孤陋寡聞?)。
關於感應功能的問題,他說他看我原持有的卡片是白金卡,因為我已經是老客戶,這次可
以幫我換成鈦金卡,感應功能就不會這麼常出狀況,因為卡片升級了。(我心裡OS: WTF?
這是認真的嗎?)
但總之他態度誠懇,在一波勸說下,我決定停掉燦坤卡並換別張卡用用,專員也立刻協助
推薦跟辦理,並再次提到,因為往來已久紀錄正常,這張新卡很快就會下來,我填填基本
資料即可。
原以為事情就此完結,還懷著期待等新卡來到,殊不知一週後只收到簡訊說我辦卡資料不
全要我再去補件。雖然不是每家銀行都一樣,但之前在別家辦類似的換卡業務都沒遇過這
情形。
現在我已經鐵了心不會再續辦台新卡了,雖然不是什麼大客戶對台新不痛不養,但台新你
也不用這樣對待中規中矩的老客戶吧,整個體驗非常不好。
--
Tags:
信用卡
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