台中銀行悠遊晶緻卡 回饋問題 - 信用卡

By Linda
at 2015-09-09T02:12
at 2015-09-09T02:12
Table of Contents
今天剛收到電子帳單,發現我這期的加油並沒有回饋。
我8月的消費明細只有一筆是遠傳電信(繳帳單)的費用1076元,其餘皆是加油的費用。
打電話問客服人員A,對方告訴我,遠傳電信不算在一般消費內喔!
是後來才增加的項目,所以本期無法回饋。
---------------------------------------------------------
後來又打了電話問客服人員B。
一開始我是問說公共事業代轉繳包含哪些項目?
對方回答:水電、中華電信
我又問:那麼遠傳電信呢?算在一般消費嗎?
對方回說:遠傳電信應該有在算一般消費內。
之後對方查詢我的帳單後告訴我:遠傳電信要算在"各項資費",
所以無法算在一般消費中喔!
-----------------------------------------------------------
於是我又不死心地打了第三通,聽起來像是客服人員A接的。
我問:一般資費包含哪些?遠傳電信包含在裡面嗎?
對方回答:資訊類的都算......(這範圍也太大了)
不論你是門市繳款或是網路繳款都是屬於各項資費,無法算在一般消費中!
於是我就默默的接受了......
不知道是不是我自己一開始就沒有弄清楚?
也有卡友有相同問題的嗎?(聽客服講之前也有人打電話問過了.....)
我8月的消費明細只有一筆是遠傳電信(繳帳單)的費用1076元,其餘皆是加油的費用。
打電話問客服人員A,對方告訴我,遠傳電信不算在一般消費內喔!
是後來才增加的項目,所以本期無法回饋。
---------------------------------------------------------
後來又打了電話問客服人員B。
一開始我是問說公共事業代轉繳包含哪些項目?
對方回答:水電、中華電信
我又問:那麼遠傳電信呢?算在一般消費嗎?
對方回說:遠傳電信應該有在算一般消費內。
之後對方查詢我的帳單後告訴我:遠傳電信要算在"各項資費",
所以無法算在一般消費中喔!
-----------------------------------------------------------
於是我又不死心地打了第三通,聽起來像是客服人員A接的。
我問:一般資費包含哪些?遠傳電信包含在裡面嗎?
對方回答:資訊類的都算......(這範圍也太大了)
不論你是門市繳款或是網路繳款都是屬於各項資費,無法算在一般消費中!
於是我就默默的接受了......
不知道是不是我自己一開始就沒有弄清楚?
也有卡友有相同問題的嗎?(聽客服講之前也有人打電話問過了.....)
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信用卡
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