中信剪卡真麻煩~ - 信用卡
By Dora
at 2011-07-22T22:32
at 2011-07-22T22:32
Table of Contents
小弟在中國信託服務,在這邊跟大家稍微談一下
在中國信託不管是銷售面(理專)或是作業面(櫃檯)
都有所謂的業績壓力,而考核的標準就是以正面的業績多寡來考核
例如說辦了多少張新戶信用卡或者是多少VIP升等
而客服方面的考核方式是看負面業績的多寡考核
例如剪卡就是一件負面業績.而且在銀行同業之間
常常會有大家互相辦卡洗業績的情況
假設說大家辦了之後又剪辦了之後又剪一直洗
那對公司經營來講一點屁用都沒有
辜濓松表示:保安!可以讓人剪了又剪,剪了又剪的嗎?
所以客服聽到要剪卡都會一直爐,因為你剪了他們業績就掛了
原PO下次打客服的時候就態度堅決點說你一定要剪吧
如果有板友有因為人情而辦信用卡,或者是辦了之後不想用也不想繳年費也沒關係
你只要打一通電話叫客服幫你取消年費就OK了,他們不從你就威脅他們說要剪卡
他們就會乖乖幫你取消了,很好用
--
在中國信託不管是銷售面(理專)或是作業面(櫃檯)
都有所謂的業績壓力,而考核的標準就是以正面的業績多寡來考核
例如說辦了多少張新戶信用卡或者是多少VIP升等
而客服方面的考核方式是看負面業績的多寡考核
例如剪卡就是一件負面業績.而且在銀行同業之間
常常會有大家互相辦卡洗業績的情況
假設說大家辦了之後又剪辦了之後又剪一直洗
那對公司經營來講一點屁用都沒有
辜濓松表示:保安!可以讓人剪了又剪,剪了又剪的嗎?
所以客服聽到要剪卡都會一直爐,因為你剪了他們業績就掛了
原PO下次打客服的時候就態度堅決點說你一定要剪吧
如果有板友有因為人情而辦信用卡,或者是辦了之後不想用也不想繳年費也沒關係
你只要打一通電話叫客服幫你取消年費就OK了,他們不從你就威脅他們說要剪卡
他們就會乖乖幫你取消了,很好用
--
Tags:
信用卡
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at 2011-07-26T17:45
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